Support Policies Version Dec 19 2016

CartThrob and MightyBigRobot.com offer varied support services to our customers. Our support begins with a pre-paid scheduled appointment via our call-back service. For details on our paid support options, please review the details below.

Click here to schedule a Regular Business Hours Paid Support call back via phone or Skype

If you have an issue that does not require a support call, you can contact us by filling out the contact form here. Pre-Purchase questions, Refund Requests, Account Issues such as login problems or license transfers, and Requests for Custom Development will all be handled through that form.

Details

Regular Business Hours Paid Support

You can schedule a call-back Regular Business Hours Paid Support appointment up to one business week in advance. Each Regular Business Hours Paid Support appointment can be scheduled for 30 minutes for the cost of $30. If more time is required to address your support issue, you can choose to pay $30 per 30 minutes to have us continue working. If you have a critical support issue that needs to be addressed immediately, Emergency Support options are available to address your issue quickly. Email [email protected] to get more information about that.

Regular Business Hours Paid Support Features

  • Highly skilled support techs
  • Regular Business Hours Paid Support is available 3 days a week
  • Scheduled call time is limited to 30 minutes
  • Available on a first-come first-served basis
  • Appointments require an 8 hr notice

Regular Business Hours Paid Support Schedule

Our Regular Business Hours Paid support office hours are

  • Tuesday: 9:00 AM to 5:00 PM Eastern US Time
  • Wednesday: 9:00 AM to 5:00 PM Eastern US Time
  • Thursday: 9:00 AM to 5:00 PM Eastern US Time
Regular Business Hours Paid Support service is not available during US Federal and Bank holidays. Hours above are subject to change.